《魔幻童話大亂鬥》節目取消及退票安排 Refund Arrangement of《Smash! Fairy Tale》

【STEAM劇場《魔幻童話大亂鬥》節目取消及退票安排】
鑑於疫情最新情況,康文署表演場地關閉,跳樂劇團原定於2022年1月21-23日在牛池灣文娛中心文娛廳上演的STEAM劇場《魔幻童話大亂鬥》的所有演出場次已經取消。

凡已購票的觀眾,所有退款會以支票形式郵寄發出。請根據以下方式辦理退款手續,逾期申請恕不辦理,敬請留意。

【門票退款安排】
請於2022年2月28日或之前填妥以下網上表格;謹記上載完整門票相片或將網上購票確認電郵截圖(如尚未領取門票的話)。


逾期申請恕不辦理,敬請留意。

  • 如果持有多於一張門票需作退款,您可把多張門票都拍攝在同一照片中。請確保照片能清楚顯示門票上的資料(如日期、票價等)。
  • 如仍未從城市售票網領取門票,請上載城市售票網發出之門票確認電郵作紀錄。
  • 門票所印資料如有任何刪除、塗改、或門票遭損毀、污損或殘缺不全,閣下的退票申請或不被接受。
  • 本團將於7個工作天內以電郵回覆閣下,以確認劇團已收妥閣下之申請。如收不到,煩請查閱垃圾郵箱 SPAM Mail Box。
  • 退款將按門票票面值計算,所有於Urbtix網上及電話購票時繳付之手續費等皆不設退款。
  • 所有退款均以 [支票形式] 發出,當支票寄出後,劇團亦會以電郵通知閣下。
  • 如不欲退票,該款項將用以推動劇團Art+Tech發展,本劇團會繼續推出新節目與工作坊,為大家帶來不一樣的劇場體驗。
  • 如有任何爭議,跳樂劇團將保留最終決定權。

感謝閣下購票支持跳樂劇團,由於退票申請數量繁多,劇團需時處理,感謝大家體諒及支持。請密切留意劇團網頁和facebook專頁。

如有查詢,請電郵至 refund@jamislandtheatre.com 或傳送Whatsapp短訊至 5542-6054 (只限短訊) 或致電4614-2564 (熱線) 聯絡我們。

 

【Cancellation and Ticket Refund Arrangement of “Smash! Fairy Tale” STEAM】
In view of the latest situation of COVID-19, all performance venues under the Leisure and Cultural Services Department have been closed. The performance of “Smash! Fairy Tale” by JAM ISLAND THEATRE originally scheduled on 21-23 Jan 2022 in Cultural Activities Hall, Ngau Chi Wan Civic Centre has been cancelled.

Ticket holders of the captioned event can request for refund by the following methods. All refund will be issued by cheque only. Please note that late requests will not be accepted.

【Ticket Refund Arrangement】
Please complete the below form by 28th Feb, 2022. Remember to upload photo of your ticket(s) or purchase confirmation email from URBTIX (if you have not collected your ticket(s)).

Please be reminded that late application will not be accepted.

  • If you wish to refund more than one ticket, you may include multiple tickets in one photo. Please make sure that the ticket information (e.g. Date, Price) is clearly shown in the photo.
  • If you have not collected your ticket(s) from URBTIX yet, please upload a photo of your purchase confirmation email from URBTIX as reference.
  • The refund request may be rejected if any details on the ticket have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated.
  • Confirmation email will be sent by email within 7 working days after receipt of application. Please also check your “SPAM mail box”.
  • Only the face value of the ticket will be refunded. All handling charges collected by URBTIX, as well as any ticket delivery charges, are non-refundable.
  • All refund will be issued by cheque only.
  • Notification email will be sent while the cheque has been posted.
  • If you do not wish to refund the ticket, the funds will be used on the development of Art+Tech for future programmes and workshops.
  • JAM Island Theatre reserves all rights of final arbitration in case of any dispute.

Thank you for your support and understanding. We kindly request your patience as we process a large volume of ticket refund requests. Please stay tuned for future updates on our website and Facebook page.

For further enquiries, please contact us at 5542-6054 (whatsapp only) or at 4614-2564 (hotline) or at refund@jamislandtheatre.com (email).


     

    提交表格時上載檔案需時,請耐心等候。It may take time to upload the file when submitting the form.

    如中、英文兩個版本有任何抵觸或不相符之處,應以中文版本為準。If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.

    表格所收集之個人資料絕對保密,僅用於是次處理退款之用。The personal data collected in the form is strictly confidential and will only be used for the processing of the refund.